Warranty And Returns

Lifetime Warranty on selected Window Well Covers

Window Well Experts’ Sloped, Flat, and Bubble style covers come with a Lifetime Warranty to the original purchaser. The Lifetime Warranty is non-transferable, without the consent of Window Well Experts. Your Lifetime Warranty will replace a defective window well cover free of charge. Proof of purchase is required, and replacement is the sole remedy to the purchaser under this Warranty. In no event shall Window Well Experts be liable for any incidental or consequential damages, losses, or expenses.

Our Lifetime Warranty ensures lasting protection for the original purchaser.

Sloped Window Well Covers

Flat Window Well Covers

Bubble Window Well Covers

Warranty on All Cover Styles

Our Lifetime Warranty protects your cover from:

Broken aluminum parts, hinges, or locks
Cracks or splits in the Polycarbonate cover
Broken clips that attach the cover to the well

Our Warranty does not protect you against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, or intentional damage.

Lifetime Warranty: Sloped, Flat, Bubble covers
7 Year Warranty: Atrium Dome Covers and Super Slant Covers

If you have any questions regarding our Warranty or would like to start a claim, please call 1-866-410-2441.

Steel or Aluminum Grate Warranty

Our Warranty protects your cover from:

Broken aluminum parts, hinges, or locks
Broken clips that attach the cover to the well

Our Warranty does not protect you against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, or intentional damage.

7 Year Warranty: Steel Grates, Aluminum Grates

IMPORTANT: Grate Powder Coating Warranty

Please note that typical powder coat paint on grates will hold up for 1-7 years. Environmental conditions, foot traffic, and possible impurities in the metal are beyond our control. These conditions affect this timeline, so there is no warranty on the powder coat paint.

If you have any questions regarding our Warranty or would like to start a claim, please call 1-866-410-2441.

Return Policy for Window Well Experts Inc.

Due to the custom nature of our window wells and covers, being “made to order” requires advance confirmation of window well sizing, pictures, and engineering to make products that only fit your application. All covers and products on WindowWellExperts.com are non-refundable.

Almost none of our Products are Stock Products, and almost all are made to order. There are no returns on products unless the product arrives with significant defects or does not fit due to incorrect manufacturing to size, in which case we will work with you to correct the problem. Customer-provided measurements that are incorrect do not constitute a free correction.

We will always try to work with you to provide solutions. Sometimes these solutions might require you to pay the return shipping charges so we can correct or re-machine the products you purchased if possible. If you have questions about our return policy, please call 1-866-410-2441.

Cancellation Policy for Window Well Experts Inc.

Please be aware 90% of the Window Well Covers, Wells, Windows, Ladders, etc., that we manufacture are NON-STOCK items, are MADE TO ORDER, and/or CUSTOM MADE. In turn, these are our cancellation policies:

If your custom product has already begun the manufacturing process – NO CANCELLATION ALLOWED
If your custom product has completed the design phase in engineering and you decide to cancel, since 25% of the cost is processing data and engineering; there is a 25% cancellation fee. You will be refunded 75% of the sum you have paid.
If you decide to cancel before any processing of size reverification, processing of data, or engineering has been done you will receive full credit.

Enhancing your home’s safety and aesthetic appeal with high-quality window well covers is a wise investment. At Window Well Experts, we understand the importance of long-lasting, durable materials that withstand the test of time and weather. Our lifetime warranty underscores our commitment to excellence and customer satisfaction.

We use premium-grade aluminum and polycarbonate in our products, ensuring they are not only robust and secure but also provide excellent visibility and light entry into your basement. These materials resist rust, corrosion, and UV damage, making them a superior choice for protecting your basement windows and improving your home’s energy efficiency.

Our dedication to craftsmanship means every product is designed for ease of use, with features like easy-to-operate locks and hinges that contribute to your home’s security without compromising on aesthetics. By choosing Window Well Experts, you’re not just buying a product; you’re investing in peace of mind, knowing that your purchase is backed by a comprehensive warranty and a team dedicated to your satisfaction.

With years of industry experience and expertise, we understand the importance of clear communication and prompt resolution of any concerns you may have. That’s why we encourage you to reach out to us at any time—your satisfaction is our top priority.

Thank you for considering Window Well Experts for your window well cover needs. We look forward to serving you and ensuring the best possible experience from start to finish.