Warranty & Returns

Lifetime Warranty on Sloped, Flat, and Bubble Styles

Sloped, Flat, and Bubble Dome style covers are protected under a lifetime warranty from date of purchase to the original purchaser. This does not apply to damage from acts of God, (any event that occurs outside of human control and that can’t be predicted or prevented) misuse, alteration, improper installation, improper maintenance or abuse. 

We will replace a defective window well cover free of charge (except for shipping expense). Proof of purchase is required and replacement is the sole remedy to the purchaser under this warranty and in no event shall Window Well Experts be liable for any incidental or consequential damages, losses, or expenses.

Our Lifetime Warranty protects your cover from:

• Broken aluminum parts, hinges, or locks
• Cracks or splits in the Polycarbonate cover
• Broken clips that attach the cover to the well

Super Slant and Atrium Dome Covers

Super Slant and Atrium style covers are protected under warranty for a period of seven years from date of purchase. These covers have a high-profile nature that does not lend itself to the likelihood that someone would stand on it. At times, there could be incidence where someone may accidentally lean, fall, or bump into the cover, especially in cold weather conditions. 

We typically design these style covers to sustain some weight impact, our general test on these is an average of 400 pounds weight support for Super Slants, 150 pounds for Atriums.

Steel or Aluminum Grate Warranty

Metal Grate style covers are protected under warranty for a period of seven years from date of purchase to the original purchaser. Steel or Aluminum mesh are engineered for weight support of 40 pounds per square foot.

Our Warranty protects your cover from:

• Broken steel or aluminum parts, hinges, or locks
• Broken clips that attach the cover to the well

Our Warranty does not protect you against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, or intentional damage.

IMPORTANT: Grate Powder Coating Warranty

Please note that typical powder coat paint on grates will hold up for 1-7 years. Environmental conditions, foot traffic, and possible impurities in the metal are beyond our control. These conditions affect this timeline, so there is no warranty on the powder coat paint.

If you have any questions regarding our Warranty or would like to start a claim, please call 1-888-397-8214.

Return Policy for Window Well Experts Inc.

Due to the custom nature of our window wells and covers, being “made to order” requires advance confirmation of window well sizing, pictures, and engineering to make products that only fit your application. All covers and products on WindowWellExperts.com are non-refundable.

Almost none of our Products are Stock Products, and almost all are made to order. There are no returns on products unless the product arrives with significant defects or does not fit due to incorrect manufacturing to size, in which case we will work with you to correct the problem. Customer-provided measurements that are incorrect do not constitute a free correction.

We will always try to work with you to provide solutions. Sometimes these solutions might require you to pay the return shipping charges so we can correct or re-machine the products you purchased if possible. If you have questions about our return policy, please call 1-888-397-8214.

Cancellation Policy for Window Well Experts Inc.

Please be aware 90% of the Window Well Covers, Wells, Windows, Ladders, etc., that we manufacture are NON-STOCK items, are MADE TO ORDER, and/or CUSTOM MADE. In turn, these are our cancellation policies:

1. If your custom product has already begun the manufacturing process – NO CANCELLATION ALLOWED
2. If your custom product has completed the design phase in engineering and you decide to cancel, since 25% of the cost is processing data and engineering; there is a 25% cancellation fee. You will be refunded 75% of the sum you have paid.
3. If you decide to cancel before any processing of size reverification, processing of data, or engineering has been done you will receive full credit.