Frequently Asked Questions

What accessories do you offer for your covers?

• Window Well Covers with Hinges

  • Most of our covers can be built with optional rust free aluminum hinges that easily swing open, like the picture below. The hinge on our Sloped Cover is built into the back bar for installation flexibility. The hinge can be bolted into the foundation wall or into the lip of the well itself, even on metal wells.  The built-in prop-up bar will hold the cover open for emergency escape, ventilation, or home maintenance.

• Emergency Exit with Quick-release Locks

  • We offer optional quick-release locks to secure your window well cover firmly in place. In an emergency, these locks can be easily released from the inside by pulling a small pin—just like the one shown below. Simply pull the pin at each lock location, and the cover lifts off in seconds, giving you a fast, hassle-free exit.

• Ventilation! 

  • Our Cover Vents will help prevent moisture buildup in your well, especially convenient if you have a dryer exhausting into your window well. 

• More Ventilation!

  • If you want more fresh air ventilation than what the vent provides, consider a Grate, an Atrium with Mesh Sides, or a Super Slant.
  • Steel or Aluminum Grates have 100% fresh air circulation all the time. Fresh air in the basement is as easy opening the window, the cover stays in place, keeping large debris, people and animals out of your well.
  • An Atrium Dome with Mesh Sides or a Super Slant cover will give you ventilation plus protection from snow and rain from above. These covers are designed so even crank-out windows can be fully opened for emergency escape.

• Optional Escape Hatch

  • On covers over 60″ x 40″, we recommend an Escape Hatch. An Escape Hatch is makes emergency egress so much easier, as you are lifting only a small, lighter portion of the cover. An escape hatch is available on all our egress sized covers.

Will the window well cover block the light into my basement?

Window Well Experts uses clear, UV treated polycarbonate that allows in the same amount of light as a glass window, with polycarbonate’s added strength and durability. The polycarbonate cover allows full access to the sunlight, while the metal grates’ grid pattern diffuses light with about a 20% reduction of light transmission.

How do I measure my window well to order the right size cover?

This is one of our most frequently asked questions! Our Measuring Guide that has instructions on how to measure your window well. The top section is for curved wells, the second section for rectangular.  Once you have your measurements, head to the Free Quote page to get a personalized quote. If you need help, just give us a call at 866-937-2630 option 2. We will be glad to walk you through it.

Are the covers removable and if they are can I get some type of locking system for security and burglar resistance?

Window Well Experts offers several options for locking, hinging, and/or propping open the window well cover. All of our window well covers are designed for easy removal. We offer a range of options—from our popular snap-on/snap-off clips, to secure yet easily releasable burglar-resistant locks, to premium systems with built-in hinges and prop-up features. Every style is engineered for convenience and available to suit your needs.

How long will the window well covers last?

Window Well Experts manufactures our “Unbreakable” clear plastic window well covers using special a UV treated polycarbonate. This treatment protects the covers for a lifetime in direct sunlight against yellowing, fading, or becoming brittle. The  aluminum grates will lightweight and rust-free for a lifetime.

What kind of  warranty do your covers come with?

Our Sloped, Flat, and Bubble style window well covers come with a Lifetime Warranty to the original purchaser.

Our Lifetime Warranty protects your cover from:

• Broken aluminum parts, hinges, or locks
• Cracks or splits in the Polycarbonate cover
• Broken clips that attach the cover to the well

Our Warranty does not protect you against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, or intentional damage.

Our Aluminum and Steel Grates, Super Slants and Atrium Covers have a seven year warranty. Complete warranty information is available upon request, and a copy will come with your order confirmation.

Do your covers come off in case of emergency?

All of our egress sized covers are designed for an easy emergency escape from the basement and will “pop-off” efficiently from the inside by pushing up on the window well cover from inside the well, or pulling up on it from above. Safety is our Number One priority, and we make sure every cover is egress-code-compliant so that your family is safe.

Are your window well covers safe for children, pets, and adults if they were to stand or fall on them?

Window Well Experts manufactures all clear plastic window well covers from “Unbreakable” type plastic known as polycarbonate.

Our Sloped and Flat covers, plus our metal Grates and Super Slants are engineered to support the weight of two adults, or 400 pounds.

The Atrium and Bubble Domes will support up to 150 pounds, as are not made to be stood on, but will break a person’s fall if someone were to trip in the area of the window well.